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Delivery Information

COURIER SERVICE - Small Items

Shower pumps, kits, taps and other small non ceramic-based products are delivered directly to your home by our courier service. Typical lead time on these products is 48 hours from order to doorstep. The delivery charge is dependant on weight and quantity, prices start from £6.95 inc VAT.

How this service works

Once your order is ready for dispatch iwaterlilly.com will email you on the day of dispatch to inform you that the delivery will take place the following day via courier.

Should the delivery slot be inconvenient you are able via your email and text to change the date yourself to a more convenient one. Courier surcharges may be applicable ( inclusive of VAT) Delivery before 10am = £17.02 Delivery before 12 noon = £12.77

 


 

DELIVER TO HOME - Large Items

The large item delivery charge starts from £75.00 plus VAT. Larger bathroom products, all ceramic-based and fragile items such as furniture, baths and shower enclosures are delivered by a palletised service.  The goods will be delivered to your door, unfortunately the drivers are not allowed to carry goods into the property.  If you require a 2 man team please call and a separate price will be quoted depending on your location. 

How this service works

Once your order is ready for dispatch iwaterlilly.com will email you on the day of dispatch to inform you that the delivery will take place the following day via the palletised service. 

Should the delivery slot be inconvenient please contact us immediately on 01242 251113 to change the date yourself to a more convenient one. Courier surcharges may be applicable ( inclusive of VAT). Delivery before 10am = £25.00  / Delivery before 12 noon = £20.00

Please note that all customers are expected to check their delivery for ceramic damage within 48 hours of the delivery taking place and report via email subsequent issues to info@iwaterlilly.com. Please refer to the Terms and Conditions page on our website for more information on this.

 


 

EXPRESS PALLET DELIVERY

In certain circumstances, such as an order being required urgently there is a overnight palletised courier service we can offer. This service is a one man delivery where the items are delivered on a pallet and left on a pallet for the customer to unload themselves and bring into the house. It is therefore the responsibility of the customer to organise any help deemed necessary to accept delivery. The cost of this delivery is £95.00. The customer must be able to wait for the delivery between the hours of 8am and 5pm. Should you require a more bespoke timed service the following surcharges apply:

AM delivery - £12.50 Timed delivery ( must be between 10am and 2pm) - £35.00 Before 10am - £25.00 Saturday delivery - £35.00

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